Able Products Inc. does not rent or sell any customer data or customer lists. All information held is strictly confidential.
We do track email addresses and pertinent payment/shipment information of all clients who place orders with us, and who may request an RMA from us. However, these details are only used to process payments, send receipts, ship products ordered, or provide RMA details as needed. “Cookies” may be used to ensure secure processing of orders and payments, and to help us provide you with your order history as needed. When you supply your telephone number online, we may contact you by telephone, only regarding your orders or requests.
We also use Google Analytics to help us analyze how our visitors use this website, so we can provide better offerings and more relevant content for your needs. This tool also uses "cookies," which are text files placed on your computer, to collect standard Internet log information and visitor behavior information in an anonymous form.
More on Google Analytics:
The information generated by the Google Analytics cookies about your use of the website (including your IP address) is transmitted to Google. This information is then used to evaluate visitors' use of this website and to compile statistical reports on website activity.
We will never (and will not allow any third party to) use the statistical analytics tool to track or to collect any Personally Identifiable Information of visitors to our site. Google will not associate your IP address with any other data held by Google. Neither we nor Google will link, or seek to link, an IP address with the identity of a computer user.
How We Collect and Use Information
We collect the following types of information about you:
Information you provide us directly:
We may ask for certain information such as your name, address, phone number and e-mail address when you register for a purchasing account, or if you correspond with us. We may also retain any messages you send through our website or email, and may collect information you provide in Contact Forms. We use this information to operate our website, collect payments, ensure complete shipments to you, and track shipments or returns as needed. Your name and contact information will be visible only to the relevant parties, such as the carrier handling your orders, and any insurance provider who may have to handle a claim one day (we always recommend insuring every shipment against damage or loss; it helps protect your investment and allows us to serve you better).
Information we may receive from third parties:
We may receive information about you from third parties. For example, if you access our website through a third-party connection or log-in (for example, through a Google account, or Facebook Connect in the future), that third party may pass certain information about your use of its service to us, if another login method is engaged. This information could include, but is not limited to, the user ID associated with your account (for example, your Facebook UID), an access token necessary to access that service, any information that you have permitted the third party to share with us, and any information you have made public in connection with that service. You should always review, and if necessary, adjust your privacy settings on third-party websites and services before linking or connecting them to any new website or service. You may also disconnect your third party account by adjusting your settings on the third party service, or by using a private-browsing method on your preferred web browser.
We may directly collect analytics data, using third-party analytics tools and services, including but not limited to Google Analytics (outlined above), to help us measure traffic and usage trends for our website. These tools collect information sent by your browser or mobile device, including the pages you visit and other information that assists us in improving our site and our service to you. We collect and use this analytics information in aggregate form, such that it cannot reasonably be manipulated to identify any particular individual user.
When you visit our website, we may send one or more cookies — a small text file containing a string of alphanumeric characters — to your computer that uniquely identifies your browser and lets us help you log in faster and enhance your navigation through the site. A cookie may also convey information to us about how you use the website, as noted above (e.g., the pages you view, the links you click and other actions you take on the website), and allow us to display your order history and any return information that you may have saved under your account. A persistent cookie remains on your hard drive after you close your browser. Persistent cookies may be used by your browser on subsequent visits to the site. Persistent cookies can be removed by following your web browser’s directions. A session cookie is temporary and disappears after you close your browser. You can reset your web browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of our website may not function properly if the ability to accept cookies is disabled.
Log file information:
Log file information may be automatically reported by your browser or mobile device each time you access our website, especially if you are logged in. When you use our website, our servers may automatically record certain log file information. These server logs may include anonymous information such as your web request, Internet Protocol (“IP”) address, browser type, referring / exit pages and URLs, number of clicks and how you interact with links on our website, domain names, landing pages, pages viewed, and other such information.
Clear gifs/web beacons information:
When you use our website, we may employ clear gifs (also known as web beacons) which are used to anonymously track the online usage patterns of our visitors. In addition, we may also use clear gifs in HTML-based emails sent to our users to track which emails are opened and which links are clicked by recipients. This information allows us to improve our performance continually, which helps us serve you better.
When you access our website by or through a mobile device (including but not limited to smart-phones or tablets), we may access, collect, monitor and/or remotely store one or more “device identifiers,” such as a universally unique identifier (“UUID”). Device identifiers are small data files or similar data structures stored on or associated with your mobile device, which uniquely identify your mobile device. A device identifier may be data stored in connection with the device hardware, data stored in connection with the device’s operating system or other software, or data sent to the device by our website, such as when you log into your account with us. A device identifier may convey information to us about how you browse and use the website, just as the other tools above may do. A device identifier may remain persistently on your device, to help you log in faster and enhance your navigation through our website, as it would on a PC or laptop. Some features of our website may not function properly if use or availability of device identifiers is impaired or disabled.
When you access our website by or through a mobile device, we may (in the future) access, collect, monitor and/or remotely store “location data,” which may include GPS coordinates (e.g. latitude and/or longitude) or similar information regarding the location of your mobile device. Location data may convey to us information about how you browse and use our website. While this is not currently a relevant function for our website, where you will enter your shipping details personally, such data may be included in or utilized by later upgrades to our website, so we want you to know that this is possible.
Commercial and marketing communications:
We use the information we collect or receive, such as your email address, to communicate directly with you. We may send you emails containing newsletters (if you sign up to receive these), which may contain some promotions and special offers from time to time. If after signing up to receive newsletters, you later decide that you do not want to receive such email messages, you will be given the option to opt out or change your preferences. We also use your information to send you order-related emails (e.g., account verification and purchase/billing confirmations) or legally-required notices, such as crucial changes/updates to features of the website, or technical/security information. You may not opt out of order-related emails, since of course these are necessary for proper use of our website.
Use of certain service type information we collect about you:
Sharing of Your Information
We will not rent or sell your information to any third parties without your consent, except as noted below:
● Who can see your email address: When you enter an email address, you will enable communication from our website for the purposes noted above (order and payment confirmation, as well as any updates necessary for your continued security), and our email newsletter if you sign up for that. Otherwise, only the owners of the company and our trusted Information Services team will ever have access to your email address.
What happens in the event of a change of control:
We may buy or sell/divest/transfer the company (including any shares in the company), or any combination of its products, services, assets and/or businesses. Your information such as customer names and email addresses, shipment history, and other user information related to the website may be among the items sold or otherwise transferred in these types of transactions. We may also sell, assign or otherwise transfer such information in the course of corporate divestitures, mergers, acquisitions, bankruptcies, dissolutions, reorganizations, liquidations, similar transactions or proceedings involving all or a portion of the company.
Instances where we are required to share your information:
Able Products will disclose your information where required to do so by law or subpoena or if we reasonably believe that such action is necessary to (a) comply with the law and the reasonable requests of law enforcement; (b) to enforce our Terms of Sale or to protect the security, quality or integrity of our service; and/or (c) to exercise or protect the rights, property, or personal safety of our company or our customers.
Sharing certain service type information we collect about you:
We may share certain service type information, including information obtained through tools such as cookies, log files, device identifiers, location data and clear gifs (such as anonymous usage data, referring/exit pages and URLs, platform types, number of clicks, etc.) with our third-party business partners for the purposes described in the section above on “How We Collect and Use Information.” We may also aggregate or otherwise strip data of all personally identifying characteristics and may share that aggregated, anonymized data with third parties.
Ads on our website:
Able Products does not currently promote or support any third-party advertising service, including advertising from our web host or other service provider.
How We Store and Protect Your Information
Storage and Processing:
Keeping your information safe:
Able cares about the security of your information, and uses commercially reasonable safeguards to preserve the integrity and security of all information collected through our website. To protect your privacy and security, we take reasonable steps (such as requesting a unique password) to verify your identity before granting you access to your account and any previously-stored information therein. You are responsible for maintaining the secrecy of your unique password and account information, and for controlling access to your email and any communications from Able, at all times. However, Able Products cannot ensure or warrant the security of any information you transmit to us or guarantee that information on our website may not be accessed, disclosed, altered, or destroyed. Your privacy settings may also be affected by changes to the functionality of third-party apps and services that you add to your browser or mobile device, such as keyboard apps or browser add-ons. Able Products is not responsible for the functionality or security measures of any third party.
Compromise of information:
In the event that any information under our control is compromised as a result of a breach of security, Able will take reasonable steps to investigate the situation and where appropriate, to notify those individuals whose information may have been compromised and take other steps, in accordance with any applicable laws and regulations.
Your Choices about Your Information
You control your account information and settings: You may update your account information and email-communication preferences at any time by logging in to your account and changing your profile settings. You can also stop receiving our newsletter or other optional email communications from us by modifying your preferences or contacting us directly to request such a change.
We make every effort to promptly process all unsubscribe requests. As noted above, you may not opt out of order-related communications (e.g., account verification and purchase/billing confirmations) or legally-required notices, such as crucial changes/updates to features of the website, or technical/security information. If you have any questions about reviewing or modifying your account information, you can contact us directly at firstname.lastname@example.org.
Opting out of collection of your information for Tracking / Advertising:
Please refer to your mobile device or browser’s technical information for instructions on how to delete and disable cookies, and other tracking/recording tools. Depending on your type of device, it may not be possible to delete or disable tracking mechanisms on your mobile device. Note that disabling cookies and/or other tracking tools prevents Able Products and our necessary business partners from tracking your browser’s activities in relation to our website, and that doing so may disable many of the features available through our website, including account login and your order history. If you have any questions about opting out of the collection of cookies and other tracking/recording tools, you can contact us directly at email@example.com.
How long we keep your private profile information:
If you discontinue use of our website, Able may retain your private profile information for a commercially reasonable time for backup, archival, or audit purposes. For the avoidance of doubt, any information that you choose to submit on our website may not be removable.
Able Products does not knowingly collect or solicit any information from anyone under the age of 18 or knowingly allow such persons to register as purchasing customers. Our website and its content are not directed at children under the age of 18. In the event that we learn that we have collected personal information from a child under age 18, we will delete that information as quickly as possible and immediately investigate any orders that such a user may have placed. If you believe that we might have any information from or about a child under 18, or that such a child may be attempting to order via our website, please contact us at firstname.lastname@example.org.
Links to Other Websites and Services
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